Real Results for Real Hardin County Businesses | Horizon Business Hub

Missed-call recovery & reviews

N&M Towing and Recovery

Owner · Hardin County, KY · nm-tow.com

First Aid Kit

27%

of previously missed calls now recovered

$500–$2K

recovered revenue per month

30 days

to first booked appointment from the system

The problem: A one-truck operator catching some calls and missing the rest. Every miss was lost revenue and a competitor's win. No system existed to ask happy customers for reviews after a tow.
What we built: Lead-capture page wired to the phone number. Missed calls trigger an automatic text-back inside 60 seconds. Every completed job fires a Google review request the next morning. Pipeline tracks every call as a lead until it's closed or marked unrecoverable.
Outcome: Every call becomes a tracked lead. Every completed job asks for a review. Recovery range is real, not theoretical.

Read full case study →See First Aid Kit tier details →

Online presence & listings

Classic Land Realty

Land Broker · Kentucky · classiclandrealtyllc.com

Local Business Core

5 min

lead-response automation (doubles booking rate)

30–50%

close-rate lift on quotes from faster follow-up

40–70%

fewer no-shows from automated reminders

The problem: A listings business that looked great in person but didn't translate online. Properties weren't showing up the way prospects needed to see them, and there was no real lead-response system for the inquiries that did come in.
What we built: New listing pages, inventory flow, structured schema for property pages so search picks them up cleanly, and a 5-minute lead-response automation on every form. Two-way text inbox answered from a phone with every conversation logged.
Outcome: Listings look as professional online as they do in person. Prospects can find, browse, and inquire without friction. Lead response time dropped from hours to minutes.

Read full case study →See Local Business Core tier details →

GBP visibility & missed-call capture

Local Moving Company

Owner · Elizabethtown, KY

First Aid Kit

50+

directories cleaned to consistent NAP

60 sec

auto-response on every missed call

90 days

to Map Pack visibility on target keywords

The problem: A moving company with Fort Knox in its service area and zero Map Pack visibility. Two different phone numbers listed across directories — a NAP conflict that splits ranking signals and confuses prospects. No city-specific pages despite military PCS moves being the highest-value recurring job in the market.
What we built: GBP claim and full optimization. NAP audit across 50+ directories — every listing standardized to one number, one address. Fort Knox PCS landing page targeting military relocation searches. Elizabethtown city page for the largest underserved city in the service area. Missed-call text-back firing within 60 seconds with a move-inquiry prompt.
Outcome: Fort Knox PCS page ranking within 90 days. Every missed call responded to automatically. NAP consistency restored across the directory ecosystem, eliminating the split-signal problem that had suppressed Map Pack ranking.

Read full case study →See First Aid Kit tier details →

Review leverage & conversion system

Exterior Services Contractor

Owner · Hardin County, KY

Contractor Core

five-star reviews surfaced on the website

0 → live

conversion tracking from click to booked job

DNS

secured — domain no longer spoofable

The problem: 91 five-star Google reviews earned over two years — none of them visible on the business website in any usable form. Prospects arrived at a contact form with no calendar, no booking flow, and no way to track whether they converted. Email domain was half-configured and spoofable. Zero structured data anywhere on the site.
What we built: Review showcase wired to the site — 91 reviews working as live proof instead of sitting invisible on Google. Contact form replaced with a real booking calendar. SPF, DKIM, and DMARC configured so the domain is no longer spoofable. Schema.org markup added site-wide. Conversion tracking wired from first click to booked job.
Outcome: Every prospect now sees 91 five-star reviews before they decide. The booking flow captures and qualifies leads without phone tag. Revenue attribution live from day one of the system.

Read full case study →See Contractor Core tier details →

Full Contractor Core build

Veteran-Owned Engineering Contractor

Owner · Hardin County, KY

Contractor Core

booked jobs from inbound leads within 90 days

60%+

missed-call recovery rate

$44K+

revenue attributed to the system within 6 months

The problem: A 75-year-old veteran-owned contracting firm doing heavy timber, stone, and iron work — with a broken Google Site as its only web presence and a Gmail address signaling side-hustle to commercial prospects. Every lead routed through the owner's personal phone. Every missed call while on a jobsite was a lost job. No estimates, contracts, deposits, or invoices automated. No reviews collected despite decades of work. No follow-up on past customers.
What we built: Six-stage customer journey built end to end: professional domain and email, new web presence, tracked phone number with 30-second auto-response in the owner's voice, CRM pipeline with push notifications, automated estimate and invoice flow, Google review request after every completed job, and a past-customer reactivation sequence.
Outcome: Owner down from working every Sunday to leads managed in under one hour per week. First inbound booked job from the system within 30 days of go-live.

Read full case study →See Contractor Core tier details →

Two retail locations · The full stack

Horizon Pack and Ship

Client Zero · Our own business · horizonpacknship.com

Foundation (internal)

retail locations on the full stack

60 sec

auto-text-back on every missed call

5 min

max lead-response window, every channel

The problem: Justin runs Horizon Pack and Ship's two retail locations in Elizabethtown and Radcliff. Same problems every Hardin County operator faces: missed calls, slow follow-up, review gap, untracked sources. We needed to fix it for ourselves first.
What we built: Every missed call triggers an automatic text-back within 60 seconds. Every customer gets asked for a review after their visit. Every inbound lead gets worked within 5 minutes, measured, not promised. Both locations on the same pipeline, same review automation, same source attribution.
Outcome: We run our own business on the system before we sell it to you. Same playbook running at HPNS today is the one we ship to clients. If it breaks for us first, we feel it before you do.

Read full case study →

Real outcomes. Real Hardin County operators.